FAQ

What are your products made out of ?

Our products are made out of 100% soy wax. Both our 8 oz and 16 oz candles now come with a natural wooden wick. All candles are hand-poured and made with love.

Why do we use soy wax?

- Soy Wax is derived from natural vegetables while Paraffin wax, used in most candles, is a refined gasoline by product

-Soy Wax actually takes a longer time to burn. Which means our candles will last longer than your typical candle.

-Soy Wax is 100% biodegradable

-Soy Wax releases less soot and toxins into the air.

How many candles do I need per room?

Ideally, use about one 8 oz candle for every 10 sq ft of space. Depending on the space size you may need multiple 8 oz candles to fill the room.

What is your candle burn time?

The average burn time is 40-45 hrs for 8oz candles and 80-90 hrs for 16oz candles. However, you should not burn your candles for longer than 4 hours at a time.

Where are your products made?

Our products are made and sourced in Canada.

Where do you ship to?

We currently ship to Canada and the United States.

Do you offer free shipping? 

Yes, we offer free shipping on orders of $60 or more within Canada and $100 or more within the US. 

How long will it take to ship?

Upon receiving your order, your candle will be made within 24-48 hours. It will be processed and shipping within 3-5 business days. Once your order is placed you will receive order confirmation & once it is shipped you will receive a tracking number.

Can I return a candle?

Yes, you can return your candle within 7 days of receiving your item if it is unopened and unused. Please email us at customerservice@lovenlightcandle.com with your return request and we will follow up with you. Please note, shipping fees are non-refundable.

If you have received a candle that was damaged in transit, we will be happy to provide a replacement. Please email us at customerservice@lovenlightcandle.com

 For further inquiries feel free to email us at customerservice@lovenlightcandle.com or call us at (289) 797-2261.

Can I place a custom order?

We do offer custom orders. Please fill out the form here: Custom Order Request Form .We will do our best to accommodate your request